• Modeling and simulation • Decision-making in organizations • Nature of decision-support systems • Decision trees and value trees • Representation and storage of information and knowledge • Overview of intelligent decision support systems • Rule-based reasoning • Case-based reasoning • Expert system shells • Dealing with uncertainty • Analyzing Business Decision Processes Tutorial 4: Creating Charts • Designing and Evaluating DSS User Interfaces • Implementing Communications-Driven and Group DSS • Building Knowledge-Driven DSS and Mining Data